Aktuelle Folge
What is the Future of Loyalty? How will ChatGPT Impact Retail? And Why is Barcelona Curtailing Home Deliveries? Miya Knights, author, consultant and publisher of RetailTechnology.co.uk, joins Natalie Berg to break down the biggest news stories reshaping retail. They discuss: Recent changes to loyalty schemes at major UK retailers Boots and M&S. Are...
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Miya Knights, author, consultant and publisher of RetailTechnology.co.uk, joins Natalie Berg to break down the biggest news stories reshaping retail.
They discuss:
Recent changes to loyalty schemes at major UK retailers Boots and M&S. Are points-based schemes becoming a thing of the past as consumers demand real-time value and rewards? Or are these changes a sign that loyalty schemes are too costly to run at a time when retailers are facing an incredible amount of cost pressure themselves? Would you pay £120 a year for an Amazon Prime-style Sparks Plus subscription? And why is Amazon's Prime membership so successful? Instacart becoming the latest player in the retail space to trial ChatGPT. What is it and why have the grocers been so quick to jump on this new technology? Who is using it today and what are the AI opportunities for non-food retailers in the future? Barcelona's plans to halve emissions from delivery vehicles with 40% of online orders to be delivered to collection points, instead of individual homes, by 2030. Will other cities follow suit? Is this proof that the future of e-commerce really is click & collect? And how is Amazon decarbonising the last mile in Europe? For more, check out:
Miya's site: www.retailtechnology.co.uk
Natalie's site: www.nbkretail.com
Miya and Natalie's book Amazon: How the World's Most Disruptive Retailer Will Continue to Revolutionize Commerce
GUID: bf50b9d6-1916-48cf-a06a-0de697ddf1eb
Erscheinungsdatum: 16.3.2023, 19:11:00
Beschreibung The retail sector is no stranger to disruption. Technology continues to disrupt all aspects of shopping - from on-demand groceries that turn up in 15 minutes to in-store experiences becoming more seamless, connected, and relevant.
Today, shoppers are hyper-informed, digitally-enabled and hungry for shopping experiences that reflect their 21st century needs.
Hosted by Retail Analyst and Author Natalie Berg, Retail Disrupted will help you stay on top of the latest industry developments, trends and innovations from the UK and around the globe. Each week, we’ll get under the hood of retail, covering topics such as:
- The convergence of physical and digital commerce
- How tech can enhance the customer experience
- Reinventing bricks & mortar retail
- The future of e-commerce
- Macroeconomic and sociodemographic shifts
- Shopper loyalty
For more, visit www.nbkretail.com
