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Customer Experience (CX) Management

Customer Experience (CX) Management

Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco
Veröffentlicht: 2023-02-19
© BI Norwegian Business School
Customer Experience (CX) Management - QR Code
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34 Folgen
Audio
Anhören auf Apple Podcasts
Gratis0%
34 Folgen
Audio
Anhören auf Apple Podcasts
Veröffentlicht: 2023-02-19
© BI Norwegian Business School
Aktuelle Folge
Managing sound and noise in customer experiences

Managing sound and noise in customer experiences

An interview with Felipe Reinoso Carvalho
Länge: 58:03
Abspielen
In this episode, Carlos interviews Associate Professor Felipe Reinoso Carvalho, Universidad de los Andes, about his work on managing sound and noise in customer experiences. For more information, visit his website http://sonictaste.weebly.com/, Twitter: @sonictaste, and IG: @percepcionysentidos
The discussions is based on the following published paper: Bravo-Moncayo, L., Reinoso-Carvalho, F., & Velasco, C. (2020). The effects of noise control in coffee tasting experiences. Food Quality and Preference, 86, 104020.
Hosted on Acast. See acast.com/privacy for more information.
Folgen-ID: 1000600439519
GUID: 63f29c83a72d080011b6b1f5
Erscheinungs­datum: 19.2.2023, 23:02:42

Beschreibung

This is a podcast series by Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco, at BI Norwegian Business School, about topics related to customer experience (CX) management.
Hosted on Acast. See acast.com/privacy for more information.

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https://feeds.acast.com/public/shows/61668ab35a6335001226920b

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