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CX Files

CX Files

Mark Hillary and Peter Ryan
Veröffentlicht: 2024-04-04
© (C) IT Decisions and Carnaby Content 2018-2023
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GratisNeu
300 Folgen
Audio
Anhören auf Apple Podcasts
GratisNeu
300 Folgen
Audio
Anhören auf Apple Podcasts
Veröffentlicht: 2024-04-04
© (C) IT Decisions and Carnaby Content 2018-2023
Aktuelle Folge
Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap

Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap

Nirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US. LivePerson recently published a report focused on the state of customer conversations and the emerging "AI gap" between the willingness of customers to use and...
Länge: 31:49
Abspielen
Nirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US.
LivePerson recently published a report focused on the state of customer conversations and the emerging "AI gap" between the willingness of customers to use and accept AI customer service solutions and the willingness of executives to roll out these solutions.
This gap points to a bigger picture that is focused on the digital transformation of customer service processes. Mark Hillary called Nirali to talk about the research and the bigger picture for tech solutions in customer service today.
https://www.linkedin.com/in/nirali-amin/
https://www.liveperson.com/
State of Customer Conversations 2024: https://www.liveperson.com/customer-conversations-report
Digital Transformation: https://www.liveperson.com/solutions/digital-transformation/
Folgen-ID: 1000651463194
GUID: 927d87c7-2e25-48de-851e-d6db82a67fd1
Erscheinungs­datum: 4.4.2024, 20:50:00

Beschreibung

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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