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Customer Service Academy

Customer Service Academy

Tony Johnson
Veröffentlicht: 2025-05-22
Customer Service Academy - QR Code
GratisNeu
100 Folgen
Audio
Anhören auf Apple Podcasts
GratisNeu
100 Folgen
Audio
Anhören auf Apple Podcasts
Veröffentlicht: 2025-05-22
Aktuelle Folge
179: Balancing AI and Humanity in CX with Frederic Durand

179: Balancing AI and Humanity in CX with Frederic Durand

Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today’s episode, we’re thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With o
Länge: 23:11
Abspielen
Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom
In today’s episode, we’re thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon, and Brinks, Frederic brings a practical, global perspective to the evolving world of CX.
What we cover in this episode:
Why great customer experiences are effortless by design
How AI can automate repetitive tasks, freeing your team for high-value conversations
The critical need to balance AI automation with authentic human connection
Why AI integration leads to more WOW moments and stronger customer loyalty
How Ignoring AI today is like ignoring computers in the 1980s
How AI enables 24/7 service without burnout
Why solving problems quickly and easily is the foundation of trust and advocacy
Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations.
 
Links & Resources:
📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/
📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits
📌 Learn more about Diabolocom:  https://www.diabolocom.com/
 
 
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
 
 
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter:  https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok:   https://www.tiktok.com/@igniteyourservice
Facebook:  https://www.facebook.com/tonyjohnsoncx/
Folgen-ID: 1000709472671
GUID: 3f371a95-7f72-4f5b-91b3-fffb866a0ad9
Erscheinungs­datum: 22.5.2025, 20:15:00

Beschreibung

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!
Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

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